Terms and Conditions

Collier Bristow is the trading name of Collier Bristow Limited, a company registered in England and Wales under registration number 08632959.

Our registered address is Stoney Pool House, Stoney Pool, Poulton, Cirencester, Gloucestershire, GL7 5LR. Our VAT number is GB 202033580.

If you have any comments about Collier Bristow, you can email us at orders@collierbristow.com

Eligibility to purchase

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your correct name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the Collier Bristow terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Collier Bristow , whose applications are acceptable to Collier Bristow and who have authorised Collier Bristow to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where Collier Bristow feels necessary and to the extent permitted by the applicable laws, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

Furthermore, you agree that Collier Bristow may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy and Cookie Policy information about how we use your data

Orders

All orders are subject to acceptance and availability, and items in your Shopping Bag are not reserved and may be purchased by other customers.

Collier Bristow offers products for sale that are in stock and available for dispatch from our distribution centre in Slough, UK.

Pricing Policy

Prices shown on the Site are in GBP and include VAT.

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

If you are a customer whose credit/debit card is not denominated in Sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Acceptance of your order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and Collier Bristow will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English.

Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Collier Bristow.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible.

We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit.

If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled.

If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

Payment

Payment can be made by Visa, MasterCard, Maestro and JCB cards, and any other methods which may be clearly advertised on the Site from time to time.

Insurance and delivery

You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.

Collier Bristow makes sure each purchase is insured during the time it is in transit until it is delivered to your specified delivery address via our couriers. We require a signature for any goods delivered over £250, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Collier Bristow, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.

Royal Mail or FedEx can deliver an order to certain destinations without collecting a signature.

Please note, that if no signature is collected, you agree to our terms and conditions and, confirm that Collier Bristow can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery. Please be aware, that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. On occasion, FedEx or Royal Mail in the UK may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsafe.

Delivery times appearing on the Site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. Collier Bristow is not responsible for any delays caused by destination customs clearance processes. If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.

Our Policy

Items should be returned unused and with all Collier Bristow and designer garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.

Where provided, shoes and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.

Please email orders@collierbristow.com
if your purchases have been delivered without tags.

All returns should be requested before you send your item(s) back to us to allow for easy identification and prompt processing.

Unidentified returns will be returned to the sender.

Shoes

All shoes should be tried on a carpeted surface.

Swimwear and Under Wear

Underwear and swimwear for both men and women should be tried on over underwear. Returns will not be accepted if items are soiled, and will be sent back to the customer.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 28 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care on:

orders@collierbristow.com